Quality Enhancement

At The Arc of Baltimore we define quality as supporting individuals in having a meaningful and productive lives. We accomplish this in many ways. Individuals are empowered to make choices and are included in every aspect of their lives. This philosophy comes from a concept called "Nothing About Me Without Me". The Arc of Baltimore believes that everyone, regardless of their abilities, should be able to make decisions about their lives. Each person supported has an individual plan.
Click here to learn more abut The Arc of Baltimore's
Individual Planning Process.

The Arc has a Performance Measurement Plan that looks at how we are doing in providing services to people in many area, including: Outcomes, Incidents, Behavior Support Plans and Relationships.

Click here to view the Performance Measurement Plan

We measure quality in many ways. The Performance Measurement Plan is reviewed on a quarterly basis. The results are tabulated and the final plan is reviewed by the Quality Enhancement Committee which consists of board members and employees of The Arc of Baltimore.

The Results Are In! To see how we are doing, Click here; Qualitative Results.

The Arc of Baltimore has several external accreditations which demonstrate that The Arc is been proven to be an organization that provides quality services to adults and children with developmental disabilities and their families. Click here to see Accreditations